Two Days Workshop
SUPER SECRETARY
Kamis, 12-13 Mei 2011
Hari Pertama
THE ROLE OF THE SECRETARY
• Key functions of your role
• Self-assessment
COMMUNICATION FOR RESULTS
• Why are effective communication skills important?
• What is communication?
• The communication process
• Barriers to effective communication
• Skills for effective communication, persuasion and influence
• Listening – the key to communication success
LEADERSHIP AND OFFICE MANAGEMENT
• Your leadership style
• Factors that influence leadership in your organization and in your office
• Ways in which you can influence your team
• Leadership models – situational leadership, transformational leadership and results- based leadership
• Why networking is critical to your success
Hari Kedua
EFFECTIVE PRESENTATION SKILLS
• Planning an effective presentation
• Writing a script or notes
• Practice and rehearsal
• Personal delivery skills
• Reviewing the presentation for maximum learning and effect
MANAGING WORK
• Time management/self-management
• Managing stress
• Goal setting
• Priority management
• Becoming a Quadrant II time manager
• Dealing with time wasters
• Maximize effectiveness by managing meetings
• Delegate for maximum effect
MANAGING CONFLICT
• What is conflict?
• Finding an appropriate conflict management style
• Mapping and defining conflict
• Appropriate assertiveness and empathy
• Dealing with anger in yourself and others
• Pathways to influence
• Appropriate negotiation techniques
PROFESIONAL TRAINERS
Carlina Patuwo ( Trainer & Pemerhati Sekretaris)
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INFORMASI & PENDAFTARAN
Biaya Pelatihan Rp. 3.250.000,-/ Peserta[sudah termasuk: training kit, makan siang, coffee break & sertifikat]
Informasi lebih lanjut hubungi: Saras
Phone : [021] 74716464, 70488691 Fax : [021] 74716464 Hotline: 087877727891
Email : admin@sekretarispro.com , sekretarispro@yahoo.co.id
Website : www.sekretarispro.com
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